Questions and answers
How do I find my photos?
Enter the photographer’s code on the home page or scan the QR code they’ve shown on their phone or tablet. Open the photo shoot by date, add your photos to the basket and pay.
I’ve found a photographer, but my photos aren’t here yet
Don’t worry! The photos will appear on the website once the photographer has uploaded them. This usually happens within a day or the day after the shoot, but the exact time depends on the photographer.
To avoid having to check the website constantly, please leave your email address on the shoot page. We’ll automatically send you a notification as soon as the photos are available to view.
You’ll then be able to view your photos and purchase only the ones you like.
Viewing the photos is free — you only pay for the ones you choose!
I’ve paid, but the photos haven’t arrived
Don’t worry! If your payment went through successfully but you haven’t received the photos, try following a few simple steps.
First,
check the email address you provided when placing your order. Be sure to check your ‘Spam’, ‘Promotions’ and ‘All Mail’ folders — sometimes messages end up there.
Also, go back to your order page on PhotoHunter.pro and check whether the photos you purchased are available for download.
If the photos still haven’t arrived, please contact PhotoHunter’s support team via the ‘Support’ section on the website.
In your enquiry, please include the email address used during the purchase, the payment date and the order number, if available. This will help us verify the payment more quickly and resolve the issue.
We’ll help you sort out your order and get the photos you’ve paid for!
How do I delete photos featuring me?
If you do not wish your photos to be published on PhotoHunter, you can contact the photographer or customer support to request their removal.
The easiest way is to contact the photographer who took the photos directly and ask them to remove them.
If you are unable to contact the photographer, please contact PhotoHunter’s customer support via the PhotoHunter.pro website.
In your enquiry, please provide a link to the photo shoot page or the access code, and specify exactly which photos need to be removed.
We will review your enquiry and help resolve the issue regarding the removal of the photos.
PhotoHunter respects your privacy and your right to the protection of your personal data. We strive to ensure that every user feels comfortable and safe on our platform.
How long are photos stored for?
Purchased originals can be downloaded within 14 days of payment.