Guarantees and returns
Date of entry into force: 05/11/2026
About this document
This document applies to purchases made via the PHOTOHUNTER website. The seller of your purchase depends on the country where the photograph was taken:
- Photographs taken in Ukraine: Sole trader Alla Adolfivna Yukhimovich, EDRPOU code 2163025926, 57 Mykola Zakrevskyi Street, flat 113, Ukraine. Telephone: +380965307891, email: [email protected].
- Photographs taken in all other countries: NAZAR BOHUN CONSULTING LLC DBA PHOTOHUNTER, a limited liability company registered in the State of Massachusetts (USA), 410 Washington St, Unit 103, Dedham, MA 02026, United States. Telephone: +1 (978) 339-9464, email: [email protected].
Incorrect or corrupted files and failed downloads
Please report any incorrect or corrupted photo files, or any issues with downloading a purchased photo, within 14 calendar days of purchase.
If access to your purchased photos is delayed due to a delivery issue on the part of PHOTOHUNTER, the 14-day calendar period for reporting the issue begins from the moment the photos first become available to you. You may report a failure to deliver whilst you are still waiting. If you decide to download the photos at a later date, the time limit for reporting the issue does not restart.
We will first attempt to resolve the issue or resend the photograph. If we are unable to resolve the issue, we will refund the purchase price.
Posters (Ukraine only)
If a poster arrives damaged, has a printing fault or does not match your order, please report this within 14 calendar days of receipt and include a photo of the problem. We will reprint and resend the poster or refund the cost. You’ll receive a full refund for the poster, including delivery costs.
As the poster is printed to order from your photograph, it cannot be returned or exchanged simply because you’ve changed your mind, unless applicable legislation grants you that right.
Duplicate charges
If you have been charged more than once for the same purchase, we will refund the amount of the duplicate charge.
If you change your mind
We do not cancel purchases or issue refunds simply because you have changed your mind after purchasing a digital photograph, particularly before it has been downloaded. This does not preclude refunds in the event of the issues described above, nor does it affect your rights as protected by applicable law.
Successful delivery does not deprive you of your rights to redress in the event of incorrect or damaged files, duplicate charges, or your rights protected by applicable law.
How to request a refund
Please contact the seller of your purchase using the contact details provided above. Please include a link to your order or the email address specified in the order.
Processing your request and refund times
We will review your request, attempt to resolve any issues with the file or upload, and, if the refund is approved, process the refund within 7 working days of receiving your request. We process approved refunds without delay; attempts to correct or resend a photograph do not extend this seven-working-day period. If a problem with a file or upload covered by these terms cannot be resolved within this timeframe, we will issue a refund within the same timeframe.
Working days are Monday to Friday, excluding public holidays: for Ukrainian sellers, Ukrainian public holidays according to Kyiv time; for sellers in the US, US federal holidays according to Eastern Time.
Approved refunds are processed via the original payment method through the payment provider used to make the purchase: LiqPay for shoots in Ukraine, Stripe for other countries.
Once we have refunded the funds, the buyer’s bank or payment provider may require additional time to credit the amount.
Your legal rights
Nothing in this document excludes or limits any consumer rights or remedies that cannot be lawfully excluded or limited. The standard 14-day period for reporting a problem does not affect these rights.